Brand-voice responses
Reply thoughtfully. Without starting from scratch.
Turn a customer's review into a response you can work with. Use your brand's tone, make your edits and keep the conversation going.
Same review. Your way of replying.
Choose a review and a tone, then edit the example response. Nothing is sent or posted.
Customer review
“The coffee was excellent and the team made us feel welcome. We’ll be back!”
Your response
An editable example. Nothing will be published.
Give every reply the context it needs.
Read the review beside the proposed response. Keep the details that feel right, remove what doesn't and check every promise before you publish.
Understand how replies and star ratings differ →
- 01
Acknowledge the actual visit
Respond to the details the customer shared, rather than sending the same thank-you to everyone.
- 02
Sound like your business
Use a consistent voice across your team and locations, with room for a personal touch.
- 03
Review before publishing
You decide what to say. Check accuracy, edit the wording and avoid sharing private customer information.
FAQs
Put better feedback to work.
Give your customers an easier way to leave a review. Start your free trial, or book a demo to see Starise in action.