Last updated: 7 September 2026.
1. Who these terms apply to
These terms govern business access to Starise, the review collection and management platform operated by VectAI SA, incorporated in Rolle, Switzerland ("Starise", "we", "us"). "You" means the business subscribing to the service and the person authorised to act for it. A separately signed agreement or order form takes precedence where it expressly changes these terms.
By subscribing, you confirm that you have authority to bind your business. These are business subscription terms; they do not make a customer who leaves a review responsible for your subscription.
2. The service
Starise provides tools for collecting feedback, preparing review drafts, managing reviews, generating proposed business responses and understanding feedback. Available features, credits, supported platforms and location limits depend on the plan you purchase.
Customers remain responsible for their reviews. They can edit a draft, choose whether to post, and publish from their own account on the chosen review platform. Starise does not publish customer reviews on their behalf. Business responses are separate from customer reviews and must be checked for accuracy before publication.
AI-generated text can be incomplete or inaccurate. You and your customers should review it before use. We do not guarantee a particular review count, rating, search position or commercial result. Illustrative examples and product demonstrations are not guarantees of results.
3. Accounts and access
You are responsible for providing accurate account and billing details, protecting credentials, and the actions of people you authorise to use your account. Tell us promptly if you suspect unauthorised access.
Your subscription grants your business a limited right to use the service during its subscription term. You may not resell, sublicense or transfer access without our written agreement, bypass usage limits, interfere with the service, or attempt to access another customer's data.
4. Plans, credits and payment
Your checkout or agreed order specifies the plan, currency, billing period, included credits, location limits, additional usage charges and any trial offer. A credit covers a review collection or an AI-generated business response, as described in the plan. The pricing shown and accepted when you subscribe governs your purchase; prices for a different region do not change an existing order.
Subscription fees are payable monthly or annually in advance. Additional usage and locations may incur the charges shown in your plan. Fees exclude applicable taxes unless your checkout or order states otherwise. Payments are processed through our payment provider.
Subscriptions renew automatically unless cancelled in accordance with your agreed subscription terms. To prevent renewal, use the account's cancellation controls where available or send a written request at least seven days before the next billing date. Contact us if you cannot access those controls. Cancellation does not erase charges already incurred.
Except where required by law or expressly agreed otherwise, payments are non-refundable and unused service or a mid-period cancellation does not entitle you to a refund. An overdue invoice may result in suspension or termination if unpaid ten days after its invoice date.
5. Honest reviews and acceptable use
Use Starise only for genuine customer experiences and in accordance with the rules of the review platform involved. In particular, you must not:
- Invent customer experiences, impersonate a reviewer or submit reviews on another person's behalf.
- Offer rewards for reviews, pressure customers into a rating, or selectively ask only satisfied customers to post.
- Block, divert or suppress negative feedback to manipulate a public rating.
- Upload unlawful, infringing, abusive or misleading content.
- Include confidential information, payment credentials or unnecessary personal details in a review or response.
- Use the service for unsolicited messaging or to evade another platform's rules.
Train your team to invite feedback fairly. Customers may decline to participate. A negative review is not grounds to obstruct their access to the review process.
The service is not a medical record system. Healthcare businesses must avoid requesting diagnoses, treatment details or other sensitive health information in public review flows and must assess their own professional and privacy obligations before use.
6. Your content and data
You retain your rights in the content and business data you provide. Customers retain their rights in their own contributions. You grant us the permissions needed to host, process and display that content to deliver the service, including using service providers for functions such as transcription and text generation.
You are responsible for having a lawful basis and providing appropriate notices for the customer information you ask us to process. Where we process personal data on your behalf, applicable data protection requirements and any agreed data processing agreement govern that processing. Contact us to arrange the data processing terms your organisation requires.
Our Privacy Policy explains personal data handling. We may use information that has been genuinely anonymised and aggregated for service improvement and benchmarking. This does not transfer ownership of your content or permit disclosure of identifiable customer information for another business's marketing.
7. Third-party services
Review platforms, payment services and other connected services have their own terms and privacy notices. Their availability, moderation decisions and account restrictions are outside our control. A supported link or integration does not imply endorsement by that platform.
You are responsible for maintaining the permissions needed for your connected accounts. We may change or remove an integration when the third-party service changes or access is no longer available.
8. Service changes and suspension
We may update the service to improve it, maintain security or respond to technical and legal changes. We may suspend or terminate access for non-payment, fraud, review manipulation, unlawful use, a material breach of these terms or a risk to the service or other users.
Either party may terminate the agreement with thirty days' written notice, subject to payment obligations and the subscription cancellation provisions above. Termination ends your right to use the service. Request any export you need before access ends. Data handling after termination remains subject to applicable law and the agreed data processing terms.
9. Confidentiality and security
Each party must protect the other's non-public business information and use it only to perform this agreement or comply with law. Disclosure is limited to people and service providers who need it for those purposes and are subject to appropriate confidentiality obligations. These obligations continue for three years after termination and for longer where applicable law requires.
We use technical and organisational safeguards appropriate to the service. No internet service is completely secure. We will address personal data breaches and provide notifications as required by applicable law and our data processing commitments.
10. Intellectual property
Starise's software, branding and other platform materials remain the property of their respective owners. Your subscription does not transfer those rights. You may use supplied materials for their intended purpose under your plan; other reproduction or commercial use requires permission.
11. Liability
To the fullest extent permitted by law, the service is provided without additional implied warranties of merchantability, fitness for a particular purpose or non-infringement. We are not responsible for indirect losses, lost profits, business interruption, third-party moderation decisions or failures caused by circumstances outside our reasonable control.
Subject to rights and liabilities that cannot lawfully be excluded, our total liability arising from this agreement is limited to the fees your business paid to us in the six months preceding the event giving rise to the claim. Nothing in these terms excludes liability where doing so would be unlawful.
12. Third-party claims
To the extent permitted by law, you agree to indemnify us against third-party claims, damages and reasonable costs arising from your unlawful use of the service, infringement through content you supply, or material breach of these terms. This does not apply to the extent a claim results from our own breach or wrongdoing.
13. Governing law and disputes
Unless a signed agreement provides otherwise, these terms are governed by the laws of the State of Qatar and disputes are subject to the competent courts in Doha, Qatar. We and you will first attempt to resolve disputes informally. Mandatory rights and legal requirements that cannot be excluded remain unaffected.
14. Other terms
Neither party is responsible for delay caused by circumstances beyond its reasonable control. If a provision is unenforceable, the remaining provisions continue to apply. Failure to enforce a provision does not waive it.
You may not assign this agreement without our written consent. We may assign it to an affiliate or an acquirer of the relevant business, subject to applicable law. These terms, your agreed order and any applicable data processing agreement form the agreement for the service.
We will give at least fifteen days' notice of material changes by email or through the platform. Changes will not remove rights that cannot lawfully be changed. Contact us if you do not accept a notified change so we can discuss your subscription before it takes effect.
15. Contact
For account support, cancellation requests, legal notices or questions about these terms, email contact@starise.ai. Include your business name and account email so we can identify your account. We send account notices to your registered email address or through the platform.