You do not need a speech—just one natural sentence staff can repeat at the right moment.
Ask after payment or after a genuine compliment. Keep it short and calm.
Example: "If you enjoyed everything today, a quick Google review really helps us. It takes about 30 seconds. You can scan here."
Pair the line with a QR or link so the next step is obvious.
Hotels win when they ask at emotional highs—checkout, post-stay email, or loyalty touchpoints.
Local ranking is multifactorial; reviews and recency are two inputs that also shape customer trust.
Recency is how recently customers left reviews. It affects trust signals and how representative your rating feels.
